FAQ

- There are many reasons to buy from us.:-

• (i) We have more than 500+ designs of tiles.
• (ii) Customer can order sample to their home.
• (ii) Transparent and Best prices compared to market.
• (iii) Fast Delivery for the products ordered.
• (iv) Assured guarantee of quality and authentic brands of tiles only on sale.
• (v) Free personalised suggestions from our experts of interior designing.

- Right now we offer full service of 100% of our product in Delhi NCR. Only 10-15% of our collection can be shipped all over India ( Categories like Imported Wall Tile, Moroccan Tile, Subway Tile, Natural Stone Cladding, Brick Cladding, Designer Wash Basin etc). We are working hard to make full range service across India.

- Yes, buying tiles from build-x is totally safe.

We use totally secured payment gateways from "Razorpay",and all the renowned nationalised banks.

Complete payment process is PCI DSS (Payment Card Industry Data Security Standard) compliant.

We strictly adhere to our policy of not diclosing or sharing our customers with any indivisual/organisation.

- Yes, we can. For this you need to upload your house photo after login and send it to us. We will add that image in the visualizer and send you the link to use. Your personalised home images won't be shared with anyone else. The link is password protected and will be for your personal use only.

- Yes , you can order samples of the designs you like at your address. Please check our sample policy.

- Yes, you can. As long as you are meeting the minimum quantity order for all the products category.

- We accept Credit cards, MasterCard, Visa, debit cards, Net banking and direct bank transfer.

- You can get our company bank account details in the payment page. Add us as payee and within 30 minutes you will be eligible to make the payment (through NEFT/RTGS/IMPS). Please don’t forget to mention your order number in the message of your payment. Once we receive the payment we will email you the order confirmation details and will ship the consignment. For more details please call our customer service at +91 9810032295.

- Yes. Cash On Delivery payment option is available.

- Yes, the payment process is 100% secure . Build-x use totally secure payment gateway from ""Razorpay"".

- Razorpay uses powerful 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure.

- Complete payment process is PCI DSS (Payment Card Industry Data Security Standard) compliant.

- We only accept DebitCard/ CreditCard issued in India.And netbanking option accepted by almost all Indian Nationalised banks.

- If your order is eligible for refund, then within 5-7 working days you will get the refund in your bank account. Click here to read our return and refund policy.

- There is nothing to worry. Kindly inform our customer service as the earliest. They will help you to change the correct delivery address.

- Labour charges for loading from our warehouses are included in the amount you have paid. Only you need to pay the labour charges for unloading the products at your end. Customer needs to arrange the labour from their end. In case you want us to arrange the labour , then this has to be intimated to us prior to the delivery.

- Labour Charges depends on the number of boxes of tiles, distance and number of labours required. So please contact our customer service for the estimates.

- Tiles are packed in good quality cardboard boxes with the corner protected by plastic . We check the packing very well from our side before delivery to avoid transit damage. We provide the safest and most secure transit methods for delivery of samples and of orders. This ensures that very less damage is done to tiles.

- All deliveries will happen between 8am-6pm of the day. For quick deliveries, and any change in location of delivery please contact our customer care.

- Yes, you can pick the order from our office address. Please inform our customer service for the same.

- Yes, you may use. But never use a wall tile on floor. Wall tile are not made to support weight like a floor tile are, and the glazing is not meant to stand up to foot traffic.

- It completely depends. With proper installation, ceramic tiles are very durable. A good ceramic/vitrified tile is less likely to break with normal things like dish, cup, glass etc.

- No, a tiles color/shade are fired on at temperature more than 1000 degree centigrade. You can install the tile anywhere without the concern of fading.

- Tiles are available in many finishes. Please choose the finish as per your requirement. We have all the finishes available in our website.

- Bigger the tile size lesser the joints which gives a perfect look to your floor/wall . For large spaces , always prefer to use the bigger size tile.

- Any wall or floor can be visualized using this application which will help to give a real idea of how the wall or floor will look in real with different variety of tiles installed on them.

- No, tile visualiser is absolutely free of cost to use. It is not at all chargeable.

- Floors and walls can be visualized with tiles so that it'll be helpful in selecting any product before you buy.

-Yes, it is completely safe to share your homes images for different rooms and you will be getting a link to use tile visualiser for your personal images . It wont be shared on the site or anywhere else without your permission.